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Why is there candle wax left on the vessel sides after burning?Small amounts of wax left on the vessel is completely normal. However, be sure to burn your candle for 3-4 hours at a time, especially on the first burn. This will create a full melt pool and will help prevent 'tunneling'. Tunneling will often correct itself as the candle burns further down the vessel.
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Why is there a black 'top' on the wick after burning?The black 'mushroom' is a result of carbon build-up, which is often common in highly fragranced candles and can occur with any wax/wick type. This is completely normal, but needs to be trimmed before the next burn to prevent a large flickering flame. Make sure the candle has fully cooled before doing so.
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How do i care for my candle?Keep candles out of drafts to prevent wavering flames that will produce more smoke. Keep out of direct sunlight. Coconut wax has a low melt point and will soften and eventually melt in temperatures above 21 degrees centrigrade. For more details of candle care and safety, please to refer to my 'Candle Care' page.
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There appears to be beads of condensation on my candle. Why?Coconut wax is a very soft wax (much more so than paraffin or soy) and as such, may be prone to ‘sweating’. This is due to temperature changes and the naturally high oil content of the wax. However, this will NOT affect the quality of the candle. If there is 'sweating' on the candle before lighting, simply wipe of with a paper towel, make sure the wick has been trimmed and enjoy as normal!
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I'm not a fan of the candle fragrance. Can i return it?I'm afraid not, as we all have individual preferences of fragrance. However, feel free to contact me to suggest a fragrance that could be to your liking; happy customer, super chuffed me!
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How long will my candle burn for?If cared for properly, the candles will burn from 18 - 37 hours (size/scent dependent).
FREQUENTLY ASKED QUESTIONS
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